Your Comfort, Always
Boundaries and Care
At Lotus Rhythm, every session is built on a foundation of safety, respect and genuine care. Here is everything you need to know before you arrive.
A space built on trust
Receiving a massage requires a degree of trust, and we do not take that lightly. At Lotus Rhythm, we have built our practice around the principle that every client deserves to feel completely safe, respected and cared for from the moment they walk through the door to the moment they leave.
This page exists because we believe in transparency. We want you to know exactly what to expect, what your rights are, and how we handle the responsibility of working with your body. Whether you are a first-time client or a regular, these principles apply to every single session.
Our principles
Your consent is ongoing
Consent is not a one-time checkbox. Before every session, your therapist will discuss the treatment, the areas to be worked on and any adaptations needed. During the session, you are always free to ask for more or less pressure, to redirect the work, or to stop entirely. Your comfort is the priority, always.
You are always draped
Professional draping is maintained throughout every treatment. Only the area being actively worked on is uncovered. Your privacy and dignity are protected at all times, without exception.
Boundaries are respected without question
If at any point you feel uncomfortable, you simply say so. No explanation is required. Your therapist will adjust immediately and without question. There is no pressure, no awkwardness and no judgment.
Your information is confidential
Any health information, personal details or preferences you share with us are held in strict confidence. This information is used only to provide you with the best possible care and is never shared with third parties.
Our therapists are trained professionals
Every therapist at Lotus Rhythm holds professional qualifications in their modalities and is committed to ongoing training and development. You are in skilled, experienced hands.
Health & Safety
Your comfort, wellbeing and safety are very important to us. To help us provide the most suitable treatment for you, we kindly ask that you let us know about anything that may affect your massage before your appointment.
Health conditions
Please let us know about any medical conditions, recent injuries, surgery, pregnancy, allergies, ongoing treatments or medications that may be relevant to your session. This information simply helps us tailor your treatment safely and comfortably. In some circumstances, we may recommend adapting the treatment or obtaining medical advice before proceeding.
Contraindications
There are certain situations where massage may need to be adjusted, postponed or avoided altogether. These can include recent surgery or injury, certain skin conditions, infections, fever, blood-clotting concerns or other health conditions where massage may not be suitable. If you are unsure whether massage is appropriate for you, please feel welcome to contact us before booking. We are always happy to discuss this with you.
Alcohol & intoxication
For your safety and comfort, we are unable to provide treatment if you arrive noticeably under the influence of alcohol or recreational drugs. If this happens, we may need to reschedule your appointment for another time when it is safe for you to receive treatment.
Feeling unwell
If you are feeling unwell, particularly with a fever, flu-like symptoms, sickness or a contagious illness, we kindly ask that you contact us to rearrange your appointment. Taking a little time to recover allows you to enjoy your treatment properly while also helping us maintain a comfortable and healthy environment for everyone.
Thank you for helping us create a safe, relaxing and welcoming experience for every client.
Please note that we do not currently hold the qualifications to massage pregnant women and are unable to take bookings during pregnancy. However, we are happy to refer you to a specialist spa that can.
Booking & Cancellation
We want every visit to feel relaxed and easy from the moment you book. To help everything run smoothly, please take a moment to read through our booking information below.
Booking confirmation
All appointments are confirmed via WhatsApp. Once we have received your booking request, we will send you a confirmation message with your appointment details. Please wait until you have received this confirmation before considering your appointment secured.
Cancellations & rescheduling
We completely understand that plans can sometimes change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice wherever possible.
Arriving for your appointment
If you happen to arrive late, we will always do our best to accommodate you. However, your treatment may need to finish at the originally scheduled time so that the following client is not kept waiting. The full treatment fee will still apply.
Payment
Payment is due at the time of your appointment, and we are happy to accept cash or card. For Kashmiri Massage courses, the full course fee is payable at your first session. Thank you for helping us keep each appointment calm, organised and enjoyable. We look forward to welcoming you.
Questions or concerns?
If you have any questions about our policies, a concern you would like to raise, or anything you would like to discuss before your session, please do not hesitate to get in touch. We are always happy to talk.